AscendaBox – Delete Account

Last Updated: 24 October 2025

1. How to Delete Your Account

You can delete your AscendaBox account directly from within the app at any time:

• Open the AscendaBox app.
• Tap the ☰ Drawer Menu in the top corner.
• Select Delete Account.
• Enter your password and confirm the deletion.

Once confirmed, your account will be scheduled for deletion immediately.

2. What Happens After Deletion

• All your account data (including saved words, notes, and progress) will be permanently deleted.
• Some data may remain temporarily for processing and system safety before being fully removed within 90 days.
• Deleted data cannot be recovered once the process is complete.

3. If You Cannot Access the App

If you no longer have access to your account or device, you can reset your password from any device using your registered email. After signing in again, follow the in-app steps to delete your account from the Drawer Menu.

If you encounter issues during this process, you can contact us for help at support@ascendabox.com.

4. Data Retention and Security

We temporarily retain deleted account data for up to 90 days to ensure secure processing and prevent accidental or malicious deletions. Reasonable technical measures are used to protect your data during this time.

5. Need Help?

For any questions or issues regarding account deletion, please contact our support team at support@ascendabox.com.